Friday, November 2, 2007

The Good, the Bad, and the Ugly

First the good, Kerry and I received an adorable ephermera pack all the way from Canada from Altered Kat at Great Musings. She has a great blog and a really neat website with wonderful ephemera and embellishments. She does lots of giveaways and offers freebies galore. Thanks Kat, for the great packet of things. Thank you, thank you, thank you. Stop by and visit her when you have a chance.

The bad, we are offering a fabulous class next week--The advent calendar class. (see the photo) We loved making this project! So much so, that we each made two. One for December and one for the fall months. So what's bad about this? We only have two people signed up for the class. We may have to cancel!

We offered lots of classes during our first year in the studio. We pulled back a bit during our second year. Our friends and studio regulars started asking for new and different classes again, so we came up with a few. We have lots of interest and few sign-ups.

So many variables go into whether or not some one signs up for a class. the time of year, holidays, money, other time commitments, family, class topic, etc, etc.... Kerry and I haven't become mind readers, yet. Someday we'll have it down and know how to make everyone happy.
In case you're interested, here are our two classes this season. If you're not local, we're sorry. If you know someone in the area of Boulder and East Boulder County Colorado, pass along the information.


  • November 8 (NEW DATE!!) Magnetic Mixed Media Advent Calendars – perfect for your home or as a special gift. Check out our samples to see the possibilities.
    7:00pm – 9:00pm
  • November 27 Collaged Candles and Wine boxes – It’s your call, make as many as you like!
    7:00pm – 9:00pm
    $10 per item

The ugly. Sometimes customers can be tricky. We always hope that our customers are satisfied with their purchases, from Amazon, from our Etsy shop, or from our website. We make every attempt possible to make a customer happy if they are not satisfied with their order. That being said, we have come to realize that some people are hard to please. Others are, in fact, impossible. It is that occasional, impossible person that causes things to get ugly. Recently we had an order for a cute little pendant from our Amazon shop. In fact this pendant has been flying off our bench--we have to keep 4 or 5 in inventory just to keep up! It is simple, it is easy to wear with lots of styles, and it is inexpensive. This pendant is made from something called Crazy Horse Stone. Our gem and stone wholesaler describes this stone this way: Crazy Horse Stone~ A kind of limestone material (from China) exhibiting natural circles and lines of flamboyant colors and combinations. No two pieces are alike. This material mixes well with many colors. Coated with clear epoxy to provide better luster and hardness.

So here is the ugly part, one of the recent customers who ordered this pendant wrote a review (rating us 1 out of 5) that says this: "show and said stone...when real is plastic!!!" Not only that, she has filed a complaint with Amazon against us. This is upsetting to both Kerry and myself. We certainly have offered this customer a refund, but her goal now seems to cause trouble for us.

The truth is, we don't sell plastic jewelry. We don't attempt to misrepresent our jewelry or ourselves in any way. We do want our customers happy. But, how do you resolve a situation with someone who doesn't really want resolution?

So, there it is folks, the good, the bad, and the ugly. I guess we'll tough it out! We hope you all have a great weekend!